FAQ

SHIPPING

Priority shipping + handling is $7.50 to any of the 50 United States. Please allow 3-5 business days for your order to be processed and shipped. Orders will be fulfilled in order of oldest to newest. Please note turn around time stated in the description before purchasing. Rush orders are not available at this time. Once your order has been fulfilled you will receive a shipment notification by email. This email will be sent to the email address you used when you placed the order and will include a tracking number. The Little Twig Clothing Company is not responsible for packages that are lost or damaged in transit. 

In the event that a package has not been updated in 15 days, it is the customer's responsibility to reach out to the carrier and file a claim to start an investigation. We are unable to ship a replacement or issue a refund as the inventory of the purchased item(s) may be limited.

We are not responsible for stolen packages once they are delivered by the carrier. We will contact the carrier to verify that the order was indeed shipped to the correct address, but the customer is responsible for contacting the local authorities to report stolen packages. We are not liable for stolen packages and will not issue a replacement or refund of the stolen items.

ORDER MODIFICATIONS

If an address is entered incorrectly on your order, please contact Customer Support (thelittletwigclothingcompany@gmail.com or Facebook messenger)  as soon as possible so that a correction can be made. If the order has not shipped, we can accommodate those changes. We are unable to make changes once the order has been shipped and are not responsible for packages sent to incorrect addresses entered by the customer.

If the order is returned to us due to wrong or insufficient address, the customer is responsible for return shipping. 

RETURNS

Due to the limited nature, all orders are final. In the event your item is defective upon receipt, you may return it within 7 days of initial shipment for an exchange. If an exchange is not available, your order will be refunded in the form of a store credit. If your return is postmarked after our 7-day return period, the package will be mailed back to you, and no refund will be issued. 

To begin the return process, simply message us on Facebook with your order number for help. Unopened packages marked "return to sender" will not be accepted. We reserve the right to keep these packages or mail them back at the buyer's expense. 

Items listed as Clearance, Sale, Final Items, or items marked down 50% off or more, are automatically considered to be 'Final Sale.' No returns, exchanges, refunds, or store credits will be offered for these products. No exceptions.

RETURNS ON PRE-ORDER ITEMS

Pre-order items are made specifically for you.  For this reason, pre-order items are considered a final sale and orders cannot be returned for refund, or modified. Please check each item description carefully if the item is a pre-order for the expected ship date. Preorders cannot be canceled or modified in any way once the order is placed. Address changes, size changes, etc. will not be able to be edited once the order is placed.

Defective/flawed pre-order item(s) will be exchanged if available. If an exchange is not available, a refund will be issued. Please contact us via Facebook message within 7 days of receipt if there is an issue with your order.